PAYMENT METHODS
We prefer payment through PayPal but if you don't have a PayPal account you still have the option to pay with a debit or credit card of your choice. Or alternatively you can pay via bank transfer.
TERMS & CONDITIONS
Most items are made to order and will be shipped 2-3 weeks after payment is received.
If you wish to discuss an item in a specific length, size, precious metal colour or gemstone, please get in touch.
Please make sure the shipping address is correct before placing an order. If the address is incorrect, please contact us promptly.
VAT
All item prices are inclusive of VAT at 20%
UK SHIPPING
All domestic orders will ship via Royal Mail Special Delivery service with next day delivery. Delivery cost is £8 per order, free delivery for orders under £60 and over £200.
INTERNATIONAL SHIPPING
All international orders will ship via Royal Mail International Tracked and signed for which can take between 5 - 9 working days. Delivery cost is £15 per order. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature. Please contact your local post office if you have any concerns regarding your package location. Custom taxes may apply in certain countries, and customers are responsible for taxes and duties.
RETURNS
In the unlikely event you need to return a piece, please send it back unworn and in new condition with original packaging and receipt.
Please email us for our return address.
No returns are accepted on any special orders.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
G&T cannot be held responsible for any returned items lost in transit, and would recommend using a tracked method of shipping.
SIZING
Please make sure to order your jewellery items in the correct size and length as they are custom made.
GOLD FILLED EXPLAINED
JEWELLERY CARE
All jewellery pieces are crafted to a very high standard and need to be looked after properly. Here you can find out how:
All jewellery pieces are crafted to a very high standard and need to be looked after properly. Here you can find out how:
- Please remove your jewellery before any manual tasks like cleaning or gardening to prevent physical damage or exposure to chemicals or cleaning fluids.
- Most cosmetics, hairspray, perfumes and lotions can contain chemicals that can often damage jewellery. Putting jewellery on after applying these materials will limit exposure to jewellery and any potential damage.
- Please remove your jewellery before entering the pool or spa as chlorine can react with the metals and gemstones causing changes in colour and structure.
- Best store your jewellery in a case that prevents pieces moving. Storing each item separately to avoid becoming tangled would be preferable. To maintain the luster of your jewellery, place silver anti-tarnish strips in your case to absorb the oxidants that discolour and tarnish jewellery as gold alloys can tarnish too.
- Gemstones need to be protected from heat and should not be exposed to extreme temperatures e.g. sun light or sauna, a temperature shock can cause damage. Some gem stones can fade when exposed to strong sun light, please do not unnecessarily expose to these conditions!
- To clean your jewellery please immerse it in lukewarm water adding a few drops of mild soap or washing up liquid, using a soft toothbrush with very little pressure. Don’t use ultra sound as it could damage the gemstones.
